Privacy Policy for LLAMA (League of Latin American Migrants Australia)


Last updated: April 2026

LLAMA (“we”, “our”, “us”) is committed to protecting the privacy and personal information of all community members, participants, volunteers, donors, and website visitors. This Privacy Policy explains what information we collect, how we use it, and the rights you have under the Australian Privacy Principles (APPs).

1. Who We Are

LLAMA (League of Latin American Migrants Australia) is a volunteer‑run, not‑for‑profit organisation supporting the wellbeing, integration, and community participation of Latin American and Spanish‑speaking migrants, students, and families across Australia.

Website: https://llama.org.au
Email: info@llama.org.au
Location: Victoria, Australia

2. Personal Information We Collect

We collect personal information only when necessary to deliver our programs, respond to enquiries, manage events, support volunteers, or improve our services.

2.1 Information you provide directly

This may include:

  • Name
  • Email address
  • Phone number
  • Country of origin or language preferences (for program participation)
  • Volunteer applications (experience, availability, interests)
  • Event registrations
  • Messages submitted through our contact forms
  • Any additional information you voluntarily provide

2.2 Information collected automatically

When you visit our website, we may collect:

  • IP address
  • Browser type and version
  • Device information
  • Preferred language
  • Cookies necessary for website functionality
  • Session identifiers

2.3 Information collected through program participation

If you join LLAMA programs (e.g., English classes, workshops, community events), we may collect:

  • Attendance information
  • Learning preferences
  • Feedback or survey responses

2.4 Information collected through volunteer participation

If you apply to volunteer with LLAMA, we may collect:

  • Contact details
  • Skills and experience
  • Availability
  • Emergency contact (optional)

2.5 Information collected through donations (future use)

If you choose to make a donation, we may collect:

  • Name
  • Email address
  • Donation amount
  • Payment method (processed securely by a third‑party provider)

LLAMA does not store credit card details.

2.6 Information collected through a learning platform (future use)

If LLAMA launches an online learning platform (LMS), we may collect:

  • Account details (name, email, password)
  • Course enrolments
  • Learning progress
  • Activity logs within the platform

Passwords will be encrypted and never stored in plain text.

3. Purpose of Data Processing

We use your personal information for the following purposes:

Primary purposes

  • Responding to enquiries
  • Managing program registrations
  • Coordinating volunteers
  • Delivering community programs and services
  • Sending information about events, classes, or program updates
  • Ensuring participant safety and wellbeing

Secondary purposes

  • Improving our website and services
  • Collecting anonymised statistics for reporting or funding applications
  • Managing donations and issuing receipts (future use)
  • Supporting LMS account access and learning progress (future use)

We do not use your data for commercial advertising.

4. Cookies

Our website uses essential cookies for:

  • Session management
  • Language preferences
  • Form submissions
  • Basic website functionality

We do not use advertising cookies.

5. Embedded Content

If our website includes embedded content (e.g., videos, maps, or social media posts), this content behaves as if you visited the external website directly. These external sites may collect data according to their own privacy policies.

6. Analytics

We may use privacy‑respecting analytics tools to understand how visitors use our website. This may include anonymised information such as:

  • Page views
  • Time spent on pages
  • Device and browser type
  • General geographic location

We do not use analytics for advertising or profiling.

7. Data Sharing

We do not sell or rent your personal information.
We may share data only with trusted third‑party providers that support our operations, such as:

  • Email delivery services (e.g., Brevo)
  • Website hosting providers
  • Form submission tools (e.g., Forminator)
  • Payment processors (for donations, future use)
  • LMS providers (future use)
  • Legal authorities if required by law

All third‑party providers must comply with privacy and security standards.

8. Data Retention

We retain personal information only for as long as necessary:

  • Contact form submissions: up to 24 months
  • Volunteer applications: while active or as required for compliance
  • Program participation records: as needed for reporting or evaluation
  • Donation records: as required by Australian law (future use)
  • Cookies: according to their expiration
  • Server logs: typically 30–90 days

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access your personal information
  • Request corrections
  • Request deletion (where legally possible)
  • Withdraw consent
  • Object to certain types of processing

To exercise your rights, contact us at info@llama.org.au.

10. Where Your Data Is Sent

Depending on your interaction with LLAMA:

  • Form submissions may be processed through secure third‑party servers
  • Email communications may be handled by Brevo
  • Website hosting logs may be stored by our hosting provider
  • Donation information (future use) will be processed securely by a payment provider
  • LMS data (future use) will be stored in a secure learning platform

Spam detection tools may analyse technical data to protect our systems.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, you can contact us at:

Email: info@llama.org.au
Website: https://llama.org.au